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Delivery Information
- Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items have free delivery and no delivery charge will be shown in this case.
- Online orders are only accepted from within the UK.
- Allow up to 5 working days for delivery.
- Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly Amtrak).
- You can use the 'your account' button to track the progress of your order (you will need your username and password).
List of all How to Shop
Using the online shopping basket
How to use the basket.
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Delivery Information
About delivery of items.
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Credit Card Payments
About payment by credit card.
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Payment by Cheque
How to pay by cheque.
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Refund Policy
About our refund policy.
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Privacy Policy
About our privacy policy.
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Using your PawPoints
How to use your loyalty Paw Points.
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Customers' Views
The most expensive food is not always the best - as Byron knows!
One of our dogs went off to his foster home just before Christmas. He was thin when he came in, but we'd got the weight on him and when he was neutered he weighed 24kg. He went off on foster (along with his sack of Natural Champ!) just before Christmas, and came back about 3 weeks ago to meet a potential home.
His foster home stopped off on route to get his second vaccination. In between the foster home leaving the vets and getting to us, our vet nurse Danni phoned to say that Byron was stick thing and weighed just under 17kg! I was shocked and mortified! I promptly cancelled the potential home, wanting to investigate in case he had a medical issue....
When Byron and his foster mum arrived, he was ravonously hungry and immediately raided a bowl of Little Champ! we had down. I questioned his foster home and asked hadn't she noticed!?!?! I was furious!
It turned out she hadn't fed him his CSJ as instructed, but had put him on 'Xxxxx' because her other half thought it would be better for Byron and their dog to be on the same 'better quality' food - obviously because it is so bloody expensive, it must be better!!!! Their dog has also lost weight. I asked her to show me exactly what she was feeding Byron a day, and she showed me - she was sticking to the recommended amounts given on the back. I told her Byron would be having more than that for his breakfast alone here! He's not a greedy pig and would only eat what he wanted. He immediately came back and went onto his CSJ. I'm happy to say, Byron is now back to just under 24kg - we weighed him last night.
Sarah - Wiccaweys
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Anne Alcock
'Fairlee' Border Collies and 'Live Wires' team manager.
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