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How to Shop
Refund Policy
If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.
If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:
- You notify us of your desire to cancel within seven days of receipt of the goods.
- The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
- You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
- The goods are not customised for you in any way.
List of all How to Shop
Using the online shopping basket
How to use the basket.
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Delivery Information
About delivery of items.
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Credit Card Payments
About payment by credit card.
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Payment by Cheque
How to pay by cheque.
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Refund Policy
About our refund policy.
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Privacy Policy
About our privacy policy.
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Using your PawPoints
How to use your loyalty Paw Points.
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Customers' Views
Kelly Murrell
Thank you so much for all your help and advice for our rescue Lab x Collie Bryn, he is now well on the way to becoming a fit and healthy dog. Your entire service from initial advice emails, free samples to then ordering online and receiving the chosen dog food was seamless – you don’t find many companies nowadays that offer such great service, but CSJ should definitely win an award for theirs!
Now to the products themselves …. Bryn’s first taste was from the samples you kindly sent and he chose the Natural Champ! as his favourite. Now we have a lovely big 15kg bag of it, both him and I are very happy. With other foods we have tried him on he has been fairly picky, with going off one brand entirely. He ABSOLUTELY loves Natural Champ!....he wolfs it down! The bowl is always licked clean and no mere morsels are left what so ever! The value is totally exceptional, looking at what other so-called premium brands charge - its an outrage they get away with it!
What more can I say – great service, fantastic product (with transparency of what ingredients actually goes into it – really important for me, as you are what you eat!), amazing value.
I am recommending your products to everyone I know who has a dog and now I have joined a local agility club I will telling them all too! Well done and I wish you even greater success in the future!
Need Help? Phone 01745 710470 (during office hours) or use our contact form
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