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Payment Details
About the Card Payment Verification Process
When you place an order or sign up for a subscription, your bank may request you to verify your payment method.
The payment experience is changing across online retailers. When you complete checkout, you might be redirected to your bank’s website to verify your payment.
To maintain high security standards, your bank may give you instructions to verify your purchase. This new experience is only applied to some purchases, payments and subscriptions.
To verify your card payment:
- Follow the instructions on your bank’s website
- One way a bank may ask you to verify is a unique security code.
- Check your phone or e-mail inbox to retrieve your code and enter the code as prompted
- Alternatively, your bank may ask you to verify the purchase using finger-print or facial recognition technology, if you have this in place already.
Verification may be required when you use a credit or debit card to complete an order.
What to do if the verification process fails
If you were unable to verify your payment at check-out you can try putting the order through again.
If you continue to get an error message or can’t complete the verification successfully, please contact your bank or visit your local branch, as they might be able to provide more information on why your verification has failed. Then try completing the process again.
How to make the verification process smoother
To complete verification successfully, please make sure that:
- You are the account holder. The bank will send a code only to the card’s owner
- You enter the code correctly just as prompted. Look for your code in your text messages and email account. Remember to check your junk folder
- Your personal information is up to date with your bank, including your email address, phone number and download the latest version of your online banking app
Note: If you are experiencing issues with the verification web page display, try clearing your cache and cookies or try using a different browser.
(posted 28/02/2020)
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Customers' Views
Donna Waring 'Calm Down!'
I wanted to let you know about the success I’ve had with Calm Down and my fourth puppy Kizzy. I took Kizzy to training group and she was barked at solidly for 4 weeks of the class by one of those little pug crosses. By week 5 my pup Kizzy had started to retaliate and bark back, and she was looking at the door all the time and was very uncomfortable. This then escalated into a fear of small dogs where she would bark every time she passed one.
I gave her a break for 3 or 4 weeks from training and then took her back, but the minute we got outside the venue the barking and panting and stress behaviour began again, even though this was a different group of puppies.
So I then began working with her myself, introducing her to dogs of various different sizes, taking her free running off the lead with them and things, and I also put her on Calm Down. I then spent about 5 months ringing around various dog clubs and groups to try and find one to take Kizzy to. The problem I had was that when they heard I was totally blind, they insisted on me bringing someone with me, and as I live alone, I had no one to take.
Finally, I found one last week where they were willing for me and Kizzy to come alone. I took her along and all my hard work and the Calm Down had done its stuff. She was absolutely fine and just barked twice the whole of the time we were there. So on week two which was yesterday, they were doing a Kennel Club Bronze test. I put Kizzy in thinking it would be good practice for her even if she failed, and she passed! What is more, she greeted a little Jack Russell Chihuahua cross nicely without barking, which hadn’t been there last week. And she sat beside me minding her own business while I had cuddles with the dog.
This is the best calming product I have ever tried. Don’t get me wrong, you have to put the work in. But if you work hard and use the product in conjunction, you can achieve a lot.
Donna
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