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Payment Details
Delivery Information
- Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items (such as herbs and treats) have free delivery and no delivery charge will be shown in this case. As a guide the courier contract is for 30kg . For England Wales and the Scottish Lowlands it is £7.25 per 30 kg. All other places in the UK are £12.90 per 15kg.
- Online orders are only accepted from within the UK.
- Allow up to 5 working days for delivery. (This excludes public holidays)
- Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly UK mail).
(posted 14/07/2022)
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Using your PawPoints
How to use your reward Paw Points.
(18/11/2014)
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Using the online shopping basket
How to use the basket.
(28/02/2020)
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Delivery Information
About delivery of items.
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Credit Card Payments
About payment by credit card.
(28/02/2020)
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Refund Policy
About our refund policy.
(28/02/2020)
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CSJ Discount Vouchers
We offer 3 types of discount voucher.
(28/02/2020)
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SagePay
About secure payments through SagePay.
(28/02/2020)
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About the Card Payment Verification Process
About the Card Payment Verification Process when you place an order.
(28/02/2020)
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