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Payment Details

Delivery Information

  • Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items (such as herbs and treats) have free delivery and no delivery charge will be shown in this case. As a guide the courier contract is for 30kg . For England Wales and the Scottish Lowlands it is £7.25 per 30 kg. All other places in the UK are £12.90 per 15kg.
  • Online orders are only accepted from within the UK.
  • Allow up to 5 working days for delivery. (This excludes public holidays)
  • Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly UK mail).

(posted 14/07/2022)

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Using your PawPoints

How to use your reward Paw Points. (18/11/2014)
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Using the online shopping basket

How to use the basket. (28/02/2020)
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Delivery Information

About delivery of items.
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Credit Card Payments

About payment by credit card. (28/02/2020)
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Refund Policy

About our refund policy. (28/02/2020)
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CSJ Discount Vouchers

We offer 3 types of discount voucher. (28/02/2020)
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SagePay

About secure payments through SagePay. (28/02/2020)
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About the Card Payment Verification Process

About the Card Payment Verification Process when you place an order. (28/02/2020)
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Customers' Views

G.R., Devon

Just a line to thank you and to say we are now a month down the line and your treatments seem to be working for my boy. We will keep it up and contact you for a refill later.

My boy went to a show on 21st December and was better and more attentive to me than he has been for ages and got a 1st place!

He had a nice 3rd place on Saturday too in a biggish class.

Thanks again. I teach at the dog school and will be pleased to recommend your products to anyone.

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