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Payment Details

Delivery Information

  • Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items (such as herbs and treats) have free delivery and no delivery charge will be shown in this case. As a guide the courier contract is for 30kg . For England Wales and the Scottish Lowlands it is £6.85 per 30 kg. All other places in the UK are £10.10 per 30kg.
  • Online orders are only accepted from within the UK.
  • Allow up to 5 working days for delivery. (This excludes public holidays)
  • Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly UK mail).
  • You can use the 'your account' button to track the progress of your order (you will need your username and password).

(posted 28/02/2020)

List of all Payment Details

Using your PawPoints

How to use your reward Paw Points. (18/11/2014)
Find out more

Using the online shopping basket

How to use the basket. (28/02/2020)
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Delivery Information

About delivery of items.
(You are on this page).

Credit Card Payments

About payment by credit card. (28/02/2020)
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Refund Policy

About our refund policy. (28/02/2020)
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CSJ Discount Vouchers

We offer 3 types of discount voucher. (28/02/2020)
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SagePay

About secure payments through SagePay. (28/02/2020)
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About the Card Payment Verification Process

About the Card Payment Verification Process when you place an order. (28/02/2020)
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Latest News

Warning – DPD disruption in Glasgow

DPD predict disruption to their delivery service in the following Glasgow postcodes between 31/10/21 & 12/11/21.

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Customers' Views

Raechel Hallam & Ted

Just a follow up from the samples you sent me. Ted actually LOVED all of them! I have decided to go with the Little Champ and have bought a 15kg bag from my Dog groomers who are also a supplier for CSJ. I am absolutely delighted with it. Ted is flourishing on the food, it bright and energetic and his coat is in great condition. No more soft poos. What an amazing find! We are also hoping to try some of the treats and planning on looking at the herbs and getting some of the salmon oil. Thank you again for your prompt reply and the samples you sent. I am really impressed with the company, products and also your customer service. I will definitely be recommending CSJ to all the dog owners I know.

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CSJ User Profiles

Debra Harker

Debra Harker

Ettrick Gordon Setters Debra’s most memorable success was winning the Dog CC at Crufts in 2000

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Need Help? (office hours 10.30am to 3.30pm Monday to Friday - temporary COVID-19 hours) contact us. Nutritional help available by email only.