You are here: Home > Support > Payment Details > Delivery Information

Payment Details

Delivery Information

  • Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items (such as herbs and treats) have free delivery and no delivery charge will be shown in this case. As a guide the courier contract is for 30kg . For England Wales and the Scottish Lowlands it is £6.85 per 30 kg. All other places in the UK are £10.10 per 30kg.
  • Online orders are only accepted from within the UK.
  • Allow up to 5 working days for delivery. (This excludes public holidays)
  • Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly UK mail).
  • You can use the 'your account' button to track the progress of your order (you will need your username and password).

(posted 28/02/2020)

List of all Payment Details

Using your PawPoints

How to use your reward Paw Points. (18/11/2014)
Find out more

Using the online shopping basket

How to use the basket. (28/02/2020)
Find out more

Delivery Information

About delivery of items.
(You are on this page).

Credit Card Payments

About payment by credit card. (28/02/2020)
Find out more

Refund Policy

About our refund policy. (28/02/2020)
Find out more

CSJ Discount Vouchers

We offer 3 types of discount voucher. (28/02/2020)
Find out more

SagePay

About secure payments through SagePay. (28/02/2020)
Find out more

About the Card Payment Verification Process

About the Card Payment Verification Process when you place an order. (28/02/2020)
Find out more

Latest News

NHS Mini International

We're delighted to have ordered crystal glasses for the upcoming NHS Mini International trophies, organised by Littledale Sheepdogs

:: full story
:: all stories

Customers' Views

Hannah Hill

We have just started feeding That'll do to our dogs. The change in them is amazing. They suddenly have so much energy and stamina and they absolutely LOVE it. We have 2 whippets, 2 collies and an elderly westie on it. The westie is 12 and has been a bit slow recently. He is now really perky and keeps up with my horse on long rides. The collies are working much better and the whippets who are still growing are full of energy. All their coats shine. I only wish I could feed it to my racing whippet bitch, but she has a meat/chicken allergy. I feed her on your 'fit n fast'.

:: more testimonials

CSJ User Profiles

Peter Jones

Peter Jones

With the affix of Coldfeet, promoted as Team Coldfeet, Pete and Karen are a husband and wife team with 20 years in the breed

:: more info
:: all profiles

Need Help? (office hours 10.30am to 3.30pm Monday to Friday - temporary COVID-19 hours) contact us. Nutritional help available by email only.