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Payment Details

Delivery Information

  • Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items (such as herbs and treats) have free delivery and no delivery charge will be shown in this case. As a guide the courier contract is for 30kg . For England Wales and the Scottish Lowlands it is £6.85 per 30 kg. All other places in the UK are £10.10 per 30kg.
  • Online orders are only accepted from within the UK.
  • Allow up to 5 working days for delivery. (This excludes public holidays)
  • Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly UK mail).
  • You can use the 'your account' button to track the progress of your order (you will need your username and password).

(posted 28/02/2020)

List of all Payment Details

Using your PawPoints

How to use your reward Paw Points. (18/11/2014)
Find out more

Using the online shopping basket

How to use the basket. (28/02/2020)
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Delivery Information

About delivery of items.
(You are on this page).

Credit Card Payments

About payment by credit card. (28/02/2020)
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Refund Policy

About our refund policy. (28/02/2020)
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CSJ Discount Vouchers

We offer 3 types of discount voucher. (28/02/2020)
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SagePay

About secure payments through SagePay. (28/02/2020)
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About the Card Payment Verification Process

About the Card Payment Verification Process when you place an order. (28/02/2020)
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Latest News

Covid-19 News – Orders by Royal Mail

Covid-19 News – Orders by Royal Mail

Please be patient... Orders are in some cases taking 7 postage days to arrive...

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Customers' Views

Julia Moll

Just to let you know that our puppies have taken to your products like ducks to water, thank you so much for sending the samples.

I tried to ascertain which of the samples they preferred but our 4 mth puppy loves everything! and is currently enjoying the little champ. Our 11 month puppy seemed to show a preference for the complete tripe but it was a neglible preference. He is thriving on sooper dooper champ with complete tripe mixed in and it shows in his general presentation and coat. I will have no hesitation in using any of your products for our puppies, it is a joy to see them tucking in (especially the older one).

The stockist of your products (Diva Dogs of Doncaster) has also been very helpful. It is not a chore for us to drive the short journey to buy your food as it has been such a successful resource for our puppies.

Again many grateful thanks to you and your company, We are so delighted to have discovered you and I have been recommending you highly to other dog owners.

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CSJ User Profiles

Lawrence Morgan-Evans

Lawrence Morgan-Evans

Vanmore Great Danes - since 1981 the kennel has made up 21 Champions with the Vanmore affix!

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Need Help? (office hours 10.30am to 3.30pm Monday to Friday - temporary COVID-19 hours) contact us. Nutritional help available by email only.