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Delivery Information

  • Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. Click on the 'Estimated Shipping Charges' link on your basket page to see the delivery charge for your order. Some items (such as herbs and treats) have free delivery and no delivery charge will be shown in this case. As a guide the courier contract is for 30kg . For England Wales and the Scottish Lowlands it is £7.25 per 30 kg. All other places in the UK are £12.90 per 15kg.
  • Online orders are only accepted from within the UK.
  • Allow up to 5 working days for delivery. (This excludes public holidays)
  • Items marked as "Free Shipping" (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 - 30kg food orders, that are shipped by courier (mostly UK mail).

(posted 14/07/2022)

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Using your PawPoints

How to use your reward Paw Points. (18/11/2014)
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Using the online shopping basket

How to use the basket. (28/02/2020)
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Delivery Information

About delivery of items.
(You are on this page).

Credit Card Payments

About payment by credit card. (28/02/2020)
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Refund Policy

About our refund policy. (28/02/2020)
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CSJ Discount Vouchers

We offer 3 types of discount voucher. (28/02/2020)
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SagePay

About secure payments through SagePay. (28/02/2020)
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About the Card Payment Verification Process

About the Card Payment Verification Process when you place an order. (28/02/2020)
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Latest News

Royal Mail Industrial Action

No Royal Mail collections will be made on the following days... See the full story.

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Customers' Views

Ruth Smith, Essex

I would just like to say a huge thank you.

Skye is now on the herbs and your food 'No Grainer'. I have found a stockiest not far from me where i picked up a bag of food from the other Sunday.

We have now been on the no grainer for two weeks slowly introduced it with no ill affect.  

Skye stools are solid and the best they have ever been and they don't smell, she has no pain or discomfort. 

She is just a happy little dog now and loves your food.

I never thought I would get her right and that it was something that i would just have to have lived with but not any more. 

I can not say how happy I am with your product and your services. You have been so helpful and fantasic.

Thank you so very much.

Ruth

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CSJ User Profiles

Kat Copley-Holland

Kat Copley-Holland

‘KATABATIC’ Kat owns and co-owns Alaskan Malamutes and has made up several Champions.

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Need Help? (office hours 10am to 4pm Monday to Friday) contact us. Nutritional help available by email only.