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Shipping and Delivery

Delivery with CSJ via couriers

Deliveries in the UK

Deliveries are made to UK addresses a UK postcode must supplied. We use DPD couriers for item of 10 kg and above, and Royal Mail for items under 2kg in weight.

Delivery Times

Please allow 5 full working days for delivery. If your order has taken longer than this contact our office on admin@csjk9.com please quote your order number.

Delivery Details

  1. On the confirmation screen during checkout, tell us where to leave your package after you’ve submitted your delivery address.
  2. You can nominate a preferred neighbour or select a safe place for delivery. Note the courier will not leave without instructions on the order.
  3. If you supply a mobile phone number the courier will text you a planned delivery slot, you can change this time directly with the courier if necessary. Please check out the delivery App offered by DPD this can allow you to get tracking info once your order is in DPD’s care https://www.dpd.co.uk. Options such as using What 3 Words can help to deliver your order to specific part of your property.

(posted 29/06/2022)

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Delivery with CSJ via couriers

Delivery with CSJ via couriers
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Free Shipping

Free shipping (28/02/2020)
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Series 2 'A Way with Dogs' - full interviews with top handlers

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Customers' Views

Donna Waring 'Calm Down!'

I wanted to let you know about the success I’ve had with Calm Down and my fourth puppy Kizzy.  I took Kizzy to training group and she was barked at solidly for 4 weeks of the class by one of those little pug crosses.   By week 5 my pup Kizzy had started to retaliate and bark back, and she was looking at the door all the time and was very uncomfortable.  This then escalated into a fear of small dogs where she would bark every time she passed one.

I gave her a break for 3 or 4 weeks from training and then took her back, but the minute we got outside the venue the barking and panting and stress behaviour began again, even though this was a different group of puppies.

So I then began working with her myself, introducing her to dogs of various different sizes, taking her free running off the lead with them and things, and I also put her on Calm Down.  I then spent about 5 months ringing around various dog clubs and groups to try and find one to take Kizzy to.  The problem I had was that when they heard I was totally blind, they insisted on me bringing someone with me, and as I live alone, I had no one to take. 

Finally, I found one last week where they were willing for me and Kizzy to come alone.  I took her along and all my hard work and the Calm Down had done its stuff.  She was absolutely fine and just barked twice the whole of the time we were there.  So on week two which was yesterday, they were doing a Kennel Club Bronze test.  I put Kizzy in thinking it would be good practice for her even if she failed, and she passed!  What is more, she greeted a little Jack Russell Chihuahua cross nicely without barking, which hadn’t been there last week.  And she sat beside me minding her own business while I had cuddles with the dog. 

This is the best calming product I have ever tried.  Don’t get me wrong, you have to put the work in.  But if you work hard and use the product in conjunction, you can achieve a lot.

Donna

Find out more about Calm Down!

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Need Help? (office hours 10am to 4pm Monday to Friday) contact us. Nutritional help available by email only.