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Payment Details
Refund Policy
If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.
If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:
- You notify us of your desire to cancel within seven days of receipt of the goods.
- The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
- You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
- The goods are not customised for you in any way.
(posted 28/02/2020)
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Refund Policy
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Customers' Views
Jo Stanley
Just thought I would send a quick follow up e mail now that my boys have been on the food for a few weeks. What can I say, we are over the moon with the transition. The Lamb and Rice has worked best for Charlie (with the sensitive tummy) so I have just placed another order for that one, it was also the one one that all three were more drawn to during the taste test. We are continuing to see a reduction in the size of Jakes Lipomas which is fantastic and something we never thought would happen we initially just wanted to prevent them from growing, all three of the dogs seem to have an extra spring in their step which is lovely to see especially in Jake who is back to chasing every duck, squirrel and rabbit! The NO Ake has also been a success. We took Rhandle to the vets for his med check up just in case but since being on the no ake he has been off the metacam completely :-). He had a routine post opp appointment with the specialist yesterday who was also very impressed with his progress, Rhandles shoulder is considered an end stage joint so he had never thought he would be free from strong pain relief. We couldn't be happier and I would like to say a huge thank you for your advice.
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