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Refund Policy

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

  • You notify us of your desire to cancel within seven days of receipt of the goods.
  • The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
  • You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
  • The goods are not customised for you in any way.

(posted 28/02/2020)

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Raechel Hallam & Ted

Just a follow up from the samples you sent me. Ted actually LOVED all of them! I have decided to go with the Little Champ and have bought a 15kg bag from my Dog groomers who are also a supplier for CSJ. I am absolutely delighted with it. Ted is flourishing on the food, it bright and energetic and his coat is in great condition. No more soft poos. What an amazing find! We are also hoping to try some of the treats and planning on looking at the herbs and getting some of the salmon oil. Thank you again for your prompt reply and the samples you sent. I am really impressed with the company, products and also your customer service. I will definitely be recommending CSJ to all the dog owners I know.

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Debra Harker

Ettrick Gordon Setters Debra’s most memorable success was winning the Dog CC at Crufts in 2000

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