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Payment Details

Refund Policy

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

  • You notify us of your desire to cancel within seven days of receipt of the goods.
  • The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
  • You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
  • The goods are not customised for you in any way.

(posted 28/02/2020)

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Refund Policy

About our refund policy.
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Thank you for the samples, Cora voraciously enjoyed them all equally! As a start I ordered a bag of Champ Adult within 3 days she was calmer or not as manic, she is half way through the bag and has put weight on, looking slim and sleek not slim to thin.... and her coat feels lovely, smooth and we can even see a hint of whiskers on her chin, perhaps she will grow a wire coat.. after all. She is listening to  the whistle and generally her behaviour has improved, she still runs like the wind but just not so manically, as I write, she is snoring in her bed after a day outside. I will now order a couple of sacks, I am very pleased with the way this diet is suiting her, thank you.

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