You are here: Home > Support > Payment Details > Refund Policy

Payment Details

Refund Policy

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

  • You notify us of your desire to cancel within seven days of receipt of the goods.
  • The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
  • You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
  • The goods are not customised for you in any way.

(posted 28/02/2020)

List of all Payment Details

Using your PawPoints

How to use your reward Paw Points. (18/11/2014)
Find out more

Using the online shopping basket

How to use the basket. (28/02/2020)
Find out more

Delivery Information

About delivery of items. (28/02/2020)
Find out more

Credit Card Payments

About payment by credit card. (28/02/2020)
Find out more

Refund Policy

About our refund policy.
(You are on this page).

CSJ Discount Vouchers

We offer 3 types of discount voucher. (28/02/2020)
Find out more

SagePay

About secure payments through SagePay. (28/02/2020)
Find out more

About the Card Payment Verification Process

About the Card Payment Verification Process when you place an order. (28/02/2020)
Find out more

Latest News

DPD – our CSJ couriers, double their green vehicle fleet

DPD – our CSJ couriers, celebrate their new 750 green vehicles with their first ever TV ad. DPD UK. The UK’s Most Sustainable Delivery Company

:: full story
:: all stories

Customers' Views

Graeme Jones

As promised I want to update you on my dogs wellbeing. He is now on Little Champ with a flavouring of natural yoghurt.. ( No sugar). And would you believe it, no lameness and perfect bowel movements.

To cap it all, he's a happier individual and we've introduced a training programme with a well respected local lady. He sits for treats (proper training foods), he stays on command and he is much more assured in himself.

You did this for us, I have had Tibetan mastiff's amongst other giant breeds over my lifetime but a C.Otvcharka is a dog that needs a firm hand. And he's taken to the training beautifully, he's highly intelligent and will exhibit this trait with gentle, fun filled training. He also loves the company of other dogs no matter their size.

But the diet you recommended is absolutely perfect, thank you.

:: more testimonials

CSJ User Profiles

Fran Albisser

Basileas Miniature American Shepherds Chairman of Miniature American Shepherd Club of GB

:: more info
:: all profiles

Need Help? (office hours 10.30am to 3.30pm Monday to Friday - temporary COVID-19 hours) contact us. Nutritional help available by email only.