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Refund Policy

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

  • You notify us of your desire to cancel within seven days of receipt of the goods.
  • The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
  • You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
  • The goods are not customised for you in any way.

(posted 28/02/2020)

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Refund Policy

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Rob Owen and Benji Boyo Bach

Just a quick thank you for the sample you sent out for Benji-Boyo-Bach, that was unexpected and very kind of you!. Just before I received your pack, I visited one of your Stockists last Saturday (Felindre, Swansea, which is not very far from me), and I purchased 15kg of Champ to try. B-B-B loves it! He absolutely wolfs it down and there is a noticable reduction in his death breath practically immediately! I will try the samples you have kindly sent over the next few days. Although the stockist I visited nearby only stocks 'Champ', One of your stockists in Tumble is not far from our vets and your stockist in Rhiwbina is down the road from my place of work so I am lucky to have a choice of locations to purchase from. I will keep you posted on Benji Boyo Bach's progress and let you know how we get on. I will also be recommending CSJ to friends and aquainences, as I am really impressed with the personal response to my query and already confident your products are of better quality than many alternatives available. Thank you very much again,
Kindest regards, Rob Owen and Benji Boyo Bach x

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