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Refund Policy

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

  • You notify us of your desire to cancel within seven days of receipt of the goods.
  • The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
  • You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
  • The goods are not customised for you in any way.

(posted 28/02/2020)

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Refund Policy

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Kathleen Somemrsett

I would like to thank you for the samples which were really helpful and all your help with my problem. Since my inquiry Maddie (German Shepherd) has been so much better. We put her on the No Grainer!

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